jobs in the wild.

📢 Flipkart is hiring for its Customer Experience team. We are committed to delivering exceptional experiences to millions of customers across India. To strengthen this commitment, our Customer Experience team is building a strong, focused team of talented professionals. 😊 Hiring for Key Roles : Assistant Manager - Voice Bot: 3+ years' experience | Designs conversational voice flows, analyses speech recognition accuracy, and optimises automated telephony resolution rates. Assistant Manager - Contact Transformation Unit: 3+ years exp | Drives operational channel transformations, self-serve adoption, and contact center process re-engineering. Manager - CX Design (Emerging Business): 5+ years exp | Crafts customer experience maps, interface journeys, and service blueprints for fast-scaling new business ventures. Assistant Manager - Customer Tower / Operations: 3+ years exp | Manages frontline support pod performance, handles operational escalations, and ensures team adherence to SLAs. Assistant Manager - Insurance CX Operations amp; Partner Management: 3+ years exp | Oversees insurance operational workflows, manages third-party insurance partner relationships, and resolves customer claims friction. Manager - Customer Support Operations: 5+ years exp | Leads customer support teams, optimizes queue routing, manages headcount planning, and drives core service metrics. Design: 4+ years exp. Manager Quality (AI Transformation): 5+ years exp | Drives AI-led quality audit systems, evaluates machine model outputs, and integrates AI automation into QA workflows. Senior Manager - Customer Experience (Design - New Business): 6+ years exp | Leads overarching CX architecture, end-to-end product design, and strategic customer acquisition/retention models for new business lines. Assistant Manager - Risk & Compliance: 3+ years exp | Audits operational processes for regulatory compliance, mitigates service risk exposure, and enforces internal control standards. Location: [Bangalore ETV -On-site] If you are passionate about shaping customer experiences at scale, we encourage you to apply. 👉 Apply here: https://lnkd.in/dirJQ2eh Please share this post with anyone who may be interested. #Flipkart #Hiring #CustomerExperience #CareerOpportunities #NowHiring #JoinFlipkart Kapil Sood Syed Shakeel Ahmed Chandni Agrawal Lokesh Devan Bhadresha N D Jayadev Thrikandiyoor Eesha Kiran Patro Akshita Paul Divya Talwar