jobs in the wild.

We’re looking for a Host Operations Lead, and we want someone on top of their game. At 8club, we're building the future of offline social experiences. You’ll be the person helping hosts create those meaningful experiences, make them successful, and build strong communities. So, if you’re great with people and data, both, and are curious about why some things (experiences or communities) work while others fail - we want you. Here’s my personal checklist: -Should be great at making people feel heard & comfortable -Naturally curious and enjoy solving problems on the fly -Organised, detail-oriented, and comfortable owning relationships end-to-end -1-2+ years of experience and wanting to build something from close to day one Most importantly, you should genuinely believe in what we’re trying to create here. Social experiences and community-building should be your jam! Link to apply in comments 👇 Kunal Yadav Kaushal Chanani

At Rovia, everyone is a customer support executive. Since we started, Shivang Badaya and I have been the top two people on customer chat. Still are. And we plan to stay that way for a long time. Everyone we hire also sits on chat, responds to WhatsApp messages. You find out what's actually broken in a few minutes of talking to a real customer. We're now hiring someone to build and scale this properly. Own the entire ops, build the process, define the metrics. What you'll be doing - Handling customer chat and owning the end-to-end customer experience - Building our ticketing setup and defining SLAs - Building the product ops processes behind it - Automating the manual work What we're looking for - 0–3 years of experience - Analytical - Fluent in English, written and spoken. You'll be the face of Rovia to our customers - An instinct for automation Location: Bangalore (On-Site) We're a small team and there's no way we can read every resume properly. So send us your resume at careers@rovia.one and along with the resume answer to the following question: What's a customer experience that genuinely annoyed you recently, and what would you have done differently? Shivang Badaya Aayush Jain P.S. Once you join, Shivang and I report to you for all things customer ;)