Senior AnalystLowe's
I’m looking for a Senior Analyst to join our Digital Chat Operations team at Lowe’s India, Bengaluru.
The role will focus on improving the digital chat customer experience through analytics, chatbot/agent performance, customer insights, reporting, knowledge management, quality monitoring, vendor management, and process improvement.
Below are the role requirements:
Primary Skills (Mandatory requirement)
> Experience in Tool Integration & UAT Testings
> Strong analytical and problem-solving skills
> Experience on Stakeholder Management
Secondary Skills (Good to have)
> Exposure to Salesforce/CRM, chatbots, and customer engagement
> Experience in chat operations, e-commerce, or customer service platforms
> Exposure to Vendor Management and their performance management
Experience: 4 to 7 years of relevant experience
Education Qualification: Graduation in any field
📍 Bengaluru | In-office
Interested candidates can DM me their profile. Please feel free to share this opportunity within your network.
#Hiring #LowesIndia #SeniorAnalyst #DigitalCommerce #ChatOperations #BengaluruJobs #KnowledgeManagement #QualityMonitoring #VendorManagement
tal saysimprove digital chat customer experience through analytics, tooling, and process improvement in bangalore
ops
senior
in-office
Bangalore
public
salesforce
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