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Senior Manager, Digital Chat & Agentic Support at Lowe’s | Ex - Amazon, Tangoe, Ola, Myntra, WNS | Let’s Connect · Lowe's India
19d ago

Senior AnalystLowe's

I’m looking for a Senior Analyst to join our Digital Chat Operations team at Lowe’s India, Bengaluru. The role will focus on improving the digital chat customer experience through analytics, chatbot/agent performance, customer insights, reporting, knowledge management, quality monitoring, vendor management, and process improvement. Below are the role requirements: Primary Skills (Mandatory requirement) > Experience in Tool Integration & UAT Testings > Strong analytical and problem-solving skills > Experience on Stakeholder Management Secondary Skills (Good to have) > Exposure to Salesforce/CRM, chatbots, and customer engagement > Experience in chat operations, e-commerce, or customer service platforms > Exposure to Vendor Management and their performance management Experience: 4 to 7 years of relevant experience Education Qualification: Graduation in any field 📍 Bengaluru | In-office Interested candidates can DM me their profile. Please feel free to share this opportunity within your network. #Hiring #LowesIndia #SeniorAnalyst #DigitalCommerce #ChatOperations #BengaluruJobs #KnowledgeManagement #QualityMonitoring #VendorManagement
tal saysimprove digital chat customer experience through analytics, tooling, and process improvement in bangalore
ops senior in-office Bangalore public salesforce
5
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comments 1 anon

anon #53d03c 16 Oct 2026
shared with my friends
you'll show as anon #xxxxxx. be kind.
Senior Analyst Sarfaraz Kureshi · Lowe's
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