Senior Customer Success ManagerBiteSpeed
Bengaluru · hybrid · 2-4 yrs · 10-20 LPA
BiteSpeed is an AI-native suite helping e-commerce merchants grow revenue through conversational marketing and automated support. As a Senior Customer Success Manager, you will serve as the primary advocate for our brand partners, ensuring they derive maximum value from our WhatsApp, email, and social media automation tools. You will bridge the gap between technical product capabilities and merchant business goals to improve retention and expansion outcomes.
what you'll do:
- Manage a portfolio of e-commerce brands, ensuring consistent product adoption and platform utilization.
- Develop and execute success plans that align with merchant revenue goals across marketing and support channels.
- Monitor key customer health metrics and proactively intervene to drive retention and reduce churn.
- Identify and capture expansion opportunities by introducing relevant platform features and upgrades.
- Provide technical guidance to help clients effectively integrate and use our chatbot and messaging suite.
- Gather and synthesize customer feedback to inform product development and feature prioritization.
why join: BiteSpeed serves a global base of 5,000+ e-commerce brands, providing a high-impact platform that directly contributes to merchant revenue growth. You will join a team focused on AI-native solutions that are shaping the future of digital commerce and automated customer engagement.
message me directly on tal BOSS.
tal saysjoin bitespeed as a senior customer success manager to drive product adoption and growth for over 5,000 global
strategy
mid
hybrid
Bangalore
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