Customer Success ManagerWayground (formerly Quizizz)
Bengaluru · onsite · 2-6 yrs · 18-30 LPA
As a Customer Success Manager, you will serve as the primary point of contact for our US-based clients. You will focus on product adoption, account health, and long-term retention strategies to ensure our users achieve their goals using our platform. This role involves close collaboration with product and support teams to address client needs effectively.
what you'll do:
- Manage a portfolio of customer accounts to ensure consistent value delivery and product satisfaction
- Drive the renewal process and identify opportunities for account expansion
- Engage with key stakeholders to understand their objectives and collect product feedback
- Conduct onboarding sessions and training to improve platform adoption rates
- Monitor account health metrics and take proactive measures to mitigate churn
- Represent the user voice internally to influence product development cycles
why join: Wayground is focused on delivering educational solutions that improve classroom and home learning experiences for a global user base.
message me directly on tal BOSS.
tal saysjoin wayground as a customer success manager to manage client relationships and drive renewals for our educational platform.
marketing
mid
in-office
Bangalore
comments 1 anon