Director of Engineering | Omnichannel Customer Service SaaS | Building AI-first products at Hiver | IIT Delhi · Hiver
1mo agoon tal BOSS
DevOps LeadHiver
Bengaluru · hybrid · 6-9 yrs · 45-60 LPA
At Hiver, you will own the stability, security, and scalability of our infrastructure supporting both Hiver Omni and our Gmail-integrated helpdesk. You will lead platform initiatives that empower engineering teams to deliver AI-driven support features efficiently. This role focuses on building robust CI/CD pipelines, optimizing cloud resources, and ensuring our production environment maintains high availability.
what you'll do:
- Manage and scale complex cloud infrastructure supporting production customer service platforms.
- Design and maintain automated CI/CD pipelines to streamline deployment workflows.
- Implement infrastructure-as-code practices to manage configuration and deployment at scale.
- Lead incident response and perform production troubleshooting for business-critical systems.
- Establish observability standards to ensure proactive monitoring and alerting across services.
- Collaborate with engineering teams to promote security best practices and policy-as-code.
why join: Hiver serves over 10,000 teams globally, providing a critical platform that transforms how organizations manage customer support. By joining our platform team, you will influence the architecture that powers AI-assisted engineering and complex workflows for industry leaders like Gusto and Flexport.
message me directly on tal BOSS.
tal saysjoin hiver as a devops lead to manage and scale our customer service platform infrastructure. drive reliability and
engineering
senior
hybrid
Bangalore
kubernetesterraformpythonbashmysql
comments 2 anon