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Bellandur, Bengaluru · 0-2 yrs · 10-12 LPA As a Product Support Specialist, you will be the frontline for our customers, helping them navigate a unified platform that manages everything from payroll and benefits to IT operations. You will act as a bridge between our users and the technical organization, translating complex product behaviors into clear, actionable resolutions. Your efforts directly impact the daily efficiency of businesses relying on Rippling to manage their workforce data. what you'll do: - Manage and resolve incoming customer inquiries regarding payroll, HR, and IT automation features via ticketing systems and live support channels. - Troubleshoot platform-related issues, providing clear guidance and technical support to business administrators. - Collaborate with internal product and engineering teams to escalate recurring user issues and platform bugs. - Maintain high levels of customer satisfaction through empathetic communication and timely resolution of support tickets. - Document common support queries and product feedback to contribute to internal knowledge bases and product improvement initiatives. - Balance multiple support priorities to meet service level agreements in a high-volume environment. why join: Rippling is building a unified system that connects disparate business functions into one platform, tackling the friction inherent in modern workforce management. By simplifying complex HR and IT processes, you will support thousands of businesses in operating more effectively. message me directly on tal BOSS.