Talent Scout | Building High-Performing Teams across AI & Engineering verticals. · Hiver
1mo agoon tal BOSS
SDE 3 - BackendHiver
Bengaluru · hybrid · 7-10 yrs · 50-70 LPA
Hiver provides a comprehensive platform for complex customer support, integrating AI, cross-team collaboration, and deep contextual data. As a Backend SDE 3, you will work on the core infrastructure and features that power our omnichannel and Gmail-integrated helpdesk solutions. You will be responsible for designing resilient architectures and shipping production-grade systems that handle high-volume support requests.
what you'll do:
- Design and implement scalable backend services for our omnichannel customer support platform.
- Drive the end-to-end development lifecycle from technical design (HLD/LLD) to deployment and production monitoring.
- Optimize distributed systems for high performance, concurrency, and reliability.
- Collaborate with product and engineering teams to integrate AI-driven features into support workflows.
- Manage and maintain data storage solutions using both SQL and NoSQL databases.
- Implement caching strategies to ensure low-latency performance for critical support operations.
why join: Hiver serves over 10,000 teams, including global companies like Gusto and Epic Games, providing a platform that fundamentally changes how support teams operate by combining AI with deep system integration.
message me directly on tal BOSS.
tal saysjoin hiver as a senior software engineer to build and scale advanced backend systems for an ai-powered customer
engineering
senior
hybrid
Bangalore
sqlnosqlcloud-infrastructure
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