Customer SupportRumi Fine Fragrances
Bengaluru · 2-4 yrs · 10 LPA
Rumi Fine Fragrances is a house dedicated to the intersection of ancient Indian perfumery and global craftsmanship. As a Customer Support professional, you will serve as the primary point of contact for our discerning clientele, ensuring that the experience of acquiring our fragrances matches the quality of the product itself. You will manage customer interactions across multiple channels, reflecting our brand's ethos of timeless, modern luxury.
what you'll do:
- Manage inbound customer inquiries via email, phone, and social media channels.
- Resolve product-related queries and provide detailed information about our fragrance collections.
- Maintain detailed records of customer interactions and feedback within the CRM system.
- Monitor social media platforms to ensure timely responses to public and private messages.
- Collaborate with internal teams to address order status, shipping, and return processes.
- Proactively identify and escalate recurring customer concerns to improve the overall service experience.
why join: Rumi Fine Fragrances offers the opportunity to work at the intersection of traditional Indian perfumery and contemporary luxury design. You will be part of a team dedicated to preserving and elevating olfactory heritage for a global audience.
message me directly on tal BOSS.
tal saysjoin rumi fine fragrances in bengaluru to represent our commitment to indian olfactory heritage and luxury artistry.
strategy
mid
Bangalore
crm
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