Ai Sde3Hiver
HSR Layout, Bengaluru · 7-9 yrs · 60-80 LPA
Hiver is scaling its AI capabilities to solve complex customer support challenges, moving beyond simple deflection to end-to-end resolution. As an AI SDE3, you will own the development of production-grade AI features that integrate directly into our omnichannel support platform and Gmail-based helpdesk. You will be responsible for architecting and deploying systems that combine retrieval, agent orchestration, and model evaluation to improve support quality and operational efficiency for our customers.
what you'll do:
- Design and implement end-to-end AI features that resolve complex customer support inquiries.
- Build and maintain robust RAG pipelines to ensure high-quality, relevant context for support agents.
- Lead the development of agent orchestration frameworks to automate multi-step support workflows.
- Establish rigorous model evaluation and monitoring frameworks to ensure consistent performance in production.
- Optimize AI systems for a balance of latency, cost-efficiency, and accuracy.
- Collaborate across engineering teams to integrate AI capabilities into Hiver's existing helpdesk infrastructure.
why join: Hiver is used by over 10,000 teams, including enterprises like Flexport and Gusto, to handle critical support interactions. Joining our team puts you at the forefront of the agentic AI movement, where your work directly impacts how support teams operate at scale.
message me directly on tal BOSS.
tal saysi am looking for an ai sde3 to lead the development of our agentic customer service platform features.
engineering
senior
Bangalore
pythonllmragai-agent-orchestration
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