jobs in the wild.

At Rovia, everyone is a customer support executive. Since we started, Shivang Badaya and I have been the top two people on customer chat. Still are. And we plan to stay that way for a long time. Everyone we hire also sits on chat, responds to WhatsApp messages. You find out what's actually broken in a few minutes of talking to a real customer. We're now hiring someone to build and scale this properly. Own the entire ops, build the process, define the metrics. What you'll be doing - Handling customer chat and owning the end-to-end customer experience - Building our ticketing setup and defining SLAs - Building the product ops processes behind it - Automating the manual work What we're looking for - 0–3 years of experience - Analytical - Fluent in English, written and spoken. You'll be the face of Rovia to our customers - An instinct for automation Location: Bangalore (On-Site) We're a small team and there's no way we can read every resume properly. So send us your resume at careers@rovia.one and along with the resume answer to the following question: What's a customer experience that genuinely annoyed you recently, and what would you have done differently? Shivang Badaya Aayush Jain P.S. Once you join, Shivang and I report to you for all things customer ;)