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Hi all, I’m hiring for a Head of CX Operations role with an early-stage consumer commerce platform in Bangalore. This is not a conventional support role. The mandate is to build the entire customer experience function from the ground up — across support operations, escalations, service design, retention, quality, automation, and process excellence. The company is still in its 0→1 phase, which means this role needs someone who can operate in ambiguity, build systems from scratch, and scale teams without losing customer empathy along the way. Looking for someone who: • Has scaled CX / support operations in ecommerce, quick commerce, consumer internet, or high-growth startups • Understands workforce management, QA, SLAs, and operational rigor deeply • Can balance customer experience with business efficiency • Has strong people leadership and high ownership This is a high-visibility leadership role with significant influence on how the brand is experienced by customers as the business scales. A background in internet marketplaces / Quick Commerce / E-commerce / platform business and related industries would be preferred. 📍 Bangalore 📩 Feel free to DM / tag relevant folks or reach out at satrajit@grassik.com #hiring #customersuccess #cx #operations #startupjobs