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At Rovia, everyone is a customer support executive. Since we started, Shivang Badaya and I have been the top two people on customer chat. Still are. And we plan to stay that way for a long time. Everyone we hire also sits on chat, responds to WhatsApp messages. You find out what's actually broken in a few minutes of talking to a real customer. We're now hiring someone to build and scale this properly. Own the entire ops, build the process, define the metrics. What you'll be doing - Handling customer chat and owning the end-to-end customer experience - Building our ticketing setup and defining SLAs - Building the product ops processes behind it - Automating the manual work What we're looking for - 0–3 years of experience - Analytical - Fluent in English, written and spoken. You'll be the face of Rovia to our customers - An instinct for automation Location: Bangalore (On-Site) We're a small team and there's no way we can read every resume properly. So send us your resume at careers@rovia.one and along with the resume answer to the following question: What's a customer experience that genuinely annoyed you recently, and what would you have done differently? Shivang Badaya Aayush Jain P.S. Once you join, Shivang and I report to you for all things customer ;)

Both are core business roles at the heart of how Spinny runs. We're looking for people who understand business processes, are comfortable with data, and make decisions based on it. What you'll do Dig into business processes and find what's broken, slow, or unscalable Turn data into decisions — build the analysis, make the call, drive the change Scale processes and make them sustainable Use modern AI tools (ChatGPT, Claude, Gemini, etc.) as a natural part of your workflow What we're looking for 2–3 years of experience Tier 1 college preferred; an engineering degree is a plus Strong analytical thinking and a bias for action Someone who gets energy from making things work better at scale If scaling processes and building things that last is what excites you, this role is for you. Apply here: https://lnkd.in/dFUZvR34 Or DM me directly. #Hiring #BusinessAnalyst #ProgramManager #Spinny #DataDriven

Both are core business roles at the heart of how Spinny runs. We're looking for people who understand business processes, are comfortable with data, and make decisions based on it. What you'll do Dig into business processes and find what's broken, slow, or unscalable Turn data into decisions — build the analysis, make the call, drive the change Scale processes and make them sustainable Use modern AI tools (ChatGPT, Claude, Gemini, etc.) as a natural part of your workflow What we're looking for 2–3 years of experience Tier 1 college preferred; an engineering degree is a plus Strong analytical thinking and a bias for action Someone who gets energy from making things work better at scale If scaling processes and building things that last is what excites you, this role is for you. Apply here: https://lnkd.in/dFUZvR34 Or DM me directly. #Hiring #BusinessAnalyst #ProgramManager #Spinny #DataDriven